Refund and Returns Policy

Last Updated: January 26, 2024

Thank you for shopping at torenvi.top. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we’re here to help.

30-Day Return Policy

You have 30 calendar days from the date you received your item(s) to initiate a return. To be eligible for a return, your item must meet the following conditions:

  • Your item must be unused and in the same condition that you received it.
  • Your item must be in the original packaging.
  • Your item needs to have the receipt or proof of purchase.

Non-Returnable Items

Certain types of items cannot be returned, including:

  • Gift cards
  • Personalized or custom-made items
  • Perishable goods (e.g., food, flowers, newspapers, magazines)
  • Intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Please contact us at [email protected] if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact Us: Send an email to [email protected].
  2. Provide Details: Include your order number, the item(s) you wish to return, and the reason for the return.
  3. Await Instructions: Our customer service team (Mitskya Vichu) will review your request and provide you with instructions on how to proceed, including the return shipping address.

Please do not send your purchase back to the manufacturer or without first receiving confirmation and instructions from us. The return address is:

Mitskya Vichu
1965 Centennial Farm Road
CHARLOTTE, VT, US

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, unless the return is due to our error (e.g., defective or incorrect item).

Refunds

Once we receive your returned item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. This typically takes 5-10 business days after the refund is processed on our end.

Exchanges

We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at [email protected] and follow the return initiation process.

Damaged or Defective Items

If you received a damaged or defective item, please contact us immediately at [email protected] or call us at 802-688-1801 within 48 hours of delivery. We will work with you to resolve the issue promptly, which may include a replacement or a full refund, and we will cover the return shipping costs in such cases.

Contact Us

If you have any questions about our Refund and Returns Policy, please contact us:

  • By email: [email protected]
  • By phone: 802-688-1801
  • By mail: Mitskya Vichu, 1965 Centennial Farm Road, CHARLOTTE, VT, US