Shipping Policy

Last Updated: October 26, 2023

Welcome to Torenvi.top! This Shipping Policy outlines the details regarding the shipping of products purchased from Mitskya Vichu. Our goal is to provide you with the best possible shopping experience, including a clear and efficient shipping process.

Order Processing

  • All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • During peak seasons or promotional periods, processing times may be slightly extended. We appreciate your patience.

Shipping Methods & Estimated Delivery Times

We offer various shipping options to meet your needs. Estimated delivery times begin once your order has been processed and shipped.

  • Standard Shipping (Domestic US): Estimated delivery in 5-10 business days.
  • Expedited Shipping (Domestic US): Estimated delivery in 3-5 business days. (If available at checkout)
  • International Standard Shipping (EU): Estimated delivery in 10-20 business days.
  • Please note that these are estimates, and actual delivery times may vary due to factors beyond our control, such as customs delays, weather conditions, or carrier issues.

Shipping Costs

  • Shipping charges for your order will be calculated and displayed at checkout.
  • We offer Free Standard Shipping on all domestic US orders over $50.00.
  • For orders below $50.00, standard shipping fees will apply.
  • International shipping costs will vary based on destination and package weight and will be calculated at checkout.

International Shipping

Mitskya Vichu currently ships to the United States (US) and the European Union (EU).

  • For international orders, please be aware that you may be subject to import duties, taxes, and customs fees imposed by your country. These charges are the responsibility of the recipient and are not included in the item price or shipping cost.
  • Customs policies vary widely from country to country; please contact your local customs office for more information.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number. You can use this number to track your package directly through the carrier’s website.

Damaged or Lost Packages

If you receive a damaged package or believe your package has been lost in transit, please contact us immediately at [email protected]. We will work with the shipping carrier to resolve the issue as quickly as possible.

Incorrect Address

It is the customer’s responsibility to ensure that the shipping address provided is accurate. If an order is returned to us due to an incorrect or undeliverable address, you will be responsible for the reshipping costs.

Contact Information

If you have any questions about our Shipping Policy, please contact us:

  • Website: torenvi.top
  • Company Name: Mitskya Vichu
  • Address: 1965 Centennial Farm Road, CHARLOTTE, VT, US
  • Email: [email protected]
  • Phone: 802-688-1801